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Unable to 'boot' Xoom


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#1 markw10

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Posted 28 June 2013 - 06:30 PM

I have the original Motorola Xoom with the newest version of Android that can be installed on that device. I can't remember what that version is now.
It has been working fine although VERY slow. I know it's age is showing and actually am waiting on the update to the Nexus 7 and will get that. The issue is when I turn it on it seems to be booting and then goes to the screen that almost looks like a screen saver where it's showing the rainbow like colors in a pattern. It just keeps doing that, nothing more. I have even left it on overnight to find it doing the same thing the next morning. I've unplugged it figuring if I let the battery run down it'll work fine when I boot it up but no luck. I even try turning it on while holding the volume up button which I've been told is some type of soft reset. Is still will not boot.
Any idea of how I can reset it so I can still use this device?
Also, as mentioned I'm upgrading shortly. This tablet is now sold old it's barely usable. If there's some type of hard reset that will reset it to factory settings and hopefully allow it to work I'll do that. If I'm able to do that I'm at the point I'd likely just sell it now on eBay and wait for the new Nexus 7. Also, I don't know if this is possible but I realize it's gotten slow with newer versions of Android. I may even downgrade to an older version of Android if possible.

Thanks for your help.


#2 NortonHey

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Posted 02 August 2013 - 06:23 PM

This is from the Verizon support site:
  1. With the device powered off, press the Power button to power the device on.
  2. When the Motorola logo appears press and hold the volume down key.
  3. When the Android recovery text appears (in the upper left), release the Volume down key then press the Volume up key.
  4. When the Android recovery screen (Android with exclamation point in a yellow triangle) appears, press and hold the Power button.
  5. While holding the Power button, press the Volume up key.
  6. Press the Volume down key to select wipe date/factory reset.
  7. Press the Power button.
  8. Press the Volume down key to select Yes -- delete all user data.
  9. Press the Power button.
  10. Ensure reboot system now is selected then press the Power button.